Ergolife is responsible for free warranty for products distributed by Ergolife throughout the territory of Vietnam when the following conditions are met:
- The errors by factory;
- Products under normal use;
- Product is still in warranty period;
- 3 years warranty for desk frame and height back chair, the other products depend on Warranty card.
- The external serial number must be intact and not be erased or modified.
- The warranty stamp of Ergolife must be intact.
- Products that need warranty must be sent to Ergolife’s service center, except for products that are warranted on the spot.
WAIVER OF WARRANTY:
In the following cases, the product will not be covered by a free warranty. At that time, ErgoLife will charge repair fees and replacement components after notifying customers and obtaining the written consent of customers:
- The customer violates one of the terms of the “Warranty Terms”.
- Changes in surface finishes, including colorfastness, due to aging, exposure to light or direct sunlight or strong detergent not suitable;
- Products damaged by wars, natural disasters, fires, and transportation.
- The product is damaged due to environment, dropping, impacting, installing, and using not in accordance with the manufacturer’s regulations (using – exceeding the prescribed capacity, failing to maintain or improperly maintaining …).
- All the errors not from factory.
Please contact us at email@example.com with your warranty concern. Pictures or videos of your concern are very helpful. We will diagnose and make the final determination whether the issue is specifically covered under the warranty and eligible for repair.
DISSOLUTION OF RESPONSIBILITY:
- Ergolife will not assume any responsibility for any unintended damages occurring during the purchase, installation, use, service, improper use of the product or not meet the purpose. Please check the specification of product before order.
- Ergolife will not be liable for damages including loss of revenue or profit, loss of data affecting the system or failure to synchronize with the system, loss of time, loss of rights to use the product, or financial for any substitutes, conditions or services claiming damages or disputes between the customer and his partner as a result of the goods, either directly or indirectly.